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Rustlers Steakhouse & Grill

Terms and Conditions of Entry

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Welcome to Rustlers Steakhouse & Grill. By choosing to dine with us, you agree to adhere to the following terms and conditions. These guidelines ensure the safety, comfort, and enjoyment of all patrons and staff.

Bookings

  • All bookings for under 10 patrons come with a strict 2-hour seating time. If you require a longer stay, please notify staff at least 48 hours prior to your booking time.

  • While bookings are not required, they are strongly recommended to avoid disappointment, as Rustlers is very busy most nights.

  • Notifications regarding bookings may be sent via electronic communication unless you opt-out through the venue.

  • Special requests will be accommodated as best as possible but cannot be guaranteed.

  • Tables of 8 or more may require a credit card pre-authorisation to secure your booking.

    • Failure to provide the pre-authorisation in a timely manner may result in the cancellation of your booking.

    • The value of the pre-authorisation is $10 per person and will only be charged if:

      • Your table fails to show for the reservation.

      • You cancel your reservation with less than 7 days’ notice.

      • Any or all guests are more than 15 minutes late for the booking time without notifying the venue.

      • You fail to notify the restaurant of a reduction in guest numbers less than 12 hours before the booking time.

    • As a courtesy, you agree to contact the restaurant promptly regarding any changes, updates, or cancellations to your reservation.

  • Pre-authorisation Holds: Pre-authorisation holds will be cancelled within 12 hours after your booking, provided no charges are incurred. Please allow additional processing time depending on your financial institution.

Entry to Patrons

  • Patrons must adhere to all signage and venue requirements as displayed or instructed by staff.

  • Patrons must have any required documentation ready for inspection upon entry, as per applicable government or venue regulations.

  • Under Western Australian Liquor Licensing Regulations:

    • Rustlers Steakhouse & Grill reserves the right to refuse entry or request the departure of patrons at any time for any lawful reason.

    • Patrons must comply promptly and respectfully if requested to leave. Disputes can be submitted in writing to contact@rustlers.com.au and must not be addressed with staff or management at the time.

  • Patrons acknowledge that while minor breakages and general mess may occur and will be excused, significant breakages or intentional damage may be charged to their bill.

  • Treat staff and other patrons with respect. Any grievances with government mandates should be directed to Albany's State Government Representative, Rebecca Stephens (0898 418799 or Rebecca.stephens@mp.wa.gov.au).

While at Rustlers Steakhouse & Grill

  • Patrons and staff are expected to maintain high standards of personal hygiene as per WA Health Guidelines.

  • Practice good respiratory hygiene by coughing or sneezing into your elbow or a tissue and disposing of tissues immediately.

  • Reservations are allocated to the best available table at the time of booking. Requests for specific tables or areas will be considered but cannot be guaranteed.

Liquor Licensing Regulations

  • All patrons are required to comply with Western Australian Liquor Licensing Regulations while on the premises.

  • Guests are expected to interact respectfully with staff and comply with their instructions. Negative responses to lawful staff requests will not be tolerated.

Most importantly:

We want you to relax, enjoy, and have a fantastic Rustlers experience. Thank you for choosing us!

For inquiries, please contact us at contact@rustlers.com.au or call (08) 9800 9191.

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